Returns & Exchanges
Do you accept returns?
Of course! BKBT Concept happily accepts unworn merchandise in its original condition within 14 days of the delivery date (not shipping date) for refund or store credit.
* Please note that we DO NOT accept returns for refund on 30% or greater discounted items. ALL ITEMS 30% OFF OR GREATER ARE FINAL SALE. We DO NOT accept returns on certain MADE TO ORDER PIECES as well, please verify return details on each product page or email firstname.lastname@example.org.
We will issue a refund as soon your items are received back at the warehouse. Shipping and taxes will not be included. We cannot accept returns on final-sale merchandise, special order items or items damaged through normal wear and tear as well as any items purchased with a coupon code or items that are discounted are final sale, non-returnable, and non-exchangeable.
To be eligible for a return:
- Products must be unworn and unwashed.
- Merchandise must be accompanied with original sales receipt.
- Products must have all tags, including any hangtags attached.
- Product must be in original conditions.
- Any Products is 30% OFF OR GREATER is FINAL SALE AND cannot be returned.
- Holiday Returns: During the Holiday season (Nov. 1st – Dec 25th), we will accept your return after 30 days so long as it is received by January 10th.
- Computer or cell phone skins cannot be returned. PLEASE double check the size before purchasing.
- Bodysuits, undergarments and lingerie
- Accessories: Earring, rings etc
- Sale/markdown items: 30% off or greater
- Certain MADE TO ORDER pieces
DAMAGED ITEMS: If you receive an item that is damaged, please contact customer service immediately (email@example.com).
How do I return/exchange my purchase?
- Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
- Clothing: Please be careful of makeup or deodorant rubbing off on the garment.
To return/exchange your item(s), follow the steps below:
- Click here to fill out return form.
- Wait for our email with your return authorization and return address (return to either our warehouse or vendor's address.) *Please email firstname.lastname@example.org if you don't receive confirmation email in 3 days.
- Pack your item(s) and take them to the parcel carrier of your choice and pay for the return shipping back to us. BKBT Concept does not provide return shipping labels on orders and any shipping costs are non-refundable.
- You are responsible for return shipping costs associated with exchanges and returns unless BKBTconcept.com has sent the incorrect size/style or a damaged item.
- Have a copy of your return tracking #, we can't look up your return without it.
- When your return is received and processed, we'll email you a refund notification/store credit. It can take up to 7 business days to issue your store credit once your return is received
- For exchanges: can be done using your store credit. Once you get your code, just place a new order at www.bkbtconcept.com.
Please postmark your package within 14 days of the date your order was received. We are NOT liable for lost return packages, and recommend you to insure and track your package.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of 3-5 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Promoted/Discounted items (if applicable)
Any items that purchasing with promoted/discounted code can be only returned for store credit. As soon as we receive your returned package, we'll send you a confirmation email with all of your store credit info. You can use your credit to get a different size, color, etc. This code will never expire, so take your time.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. The parcel remains your responsibility until it arrives with us. Remember to ask for proof of postage, so if your parcel goes missing in the mail, you have proof you've sent it.